Cape Town City Municipality does NOT work for you !!!!!!!!!!!!!!!!!!!!!!!!!!!

I've been living at the same address since 2007,paying the same account ( ********** 15) since I moved in,and never had an outstanding balance.About two months ago I discovered that someone at the municipality decided to close that account and send me a new account ( ********** 02) with an outstanding balance of around R48000-00.I've been trying to get this sorted out since November but everytime I call there is a different excuse. I have been given the following refence no's ********** 898 , ********** 289 , ********** 110 and yet again this morning ********** 650.All the agent tells you is that the request was escalated but nothing gets done.Is this what "The City Works For You" mean. Nobody contacts you and keeps you up to date.It seems to me that the request is just passed on from one department to the next and I'm sitting in the middle.Is there anyone that can sort this out ????????????