Blocked sewerage

Our sewerage is blocked up for 7 days now already. You call the city call center and all get told is you must wait 1-3 days turn around. And then after all they can do is follow up after follow up. The bad thing it after couple calls you will find out some of the agents didn't even log the follow which delay the escalation part. The turn around has doubled already and all you hear is you have to call everyday for then to log the next followup. We finally at escalation but must wait till tomorrow for 1st escalation. Ward councilor has also been contacted already. We have a drain in our drive way that is blocked and pushing our ****, dirty toilet paper and dirty water down our drive way into the street. The area is smelling like ****. Can't be healthy for anybody around here. When we flush our water level in the toilet rise up and we must be scared with every flush it will over flow and to get everything down we have to flash 5-10 times after each other to get everything gone. Must be to scared to shower, just now the dirty **** water come up. We have a 7 year old and our neighbor a 1 year old. How is this good for them, for anybody.....my 61 old mom with chest problems have a room close to that area. All we hear from the city we need to call every day and they will log a follow up, sad part is some of the call center agents don't even care to log the call. We have no idea what to do further. Who to contact. Why did we stand 3 hours in a line to make a X on 29 May for a government that don't care. Rain is coming in 2 days and don't see that going to go well.