Billing query not resolved after 2 years

Since I purchased a property in Kommetjie more than 2 years ago, the City of Cape Town has been unable to bill me for my correct water consumption (including sewage). They have linked the incorrect water meter to my account. <br> <br> I have reported the matter a number of times and it was briefly resolved between July 2014 and October 2014, after which they decided to re-link the incorrect water meter number to my account. Ever since I have had no reponse or resolution of the matter. <br> <br> I have tried Twitter and even the Mayor's office, but to no avail. I have received reference upon reference, but to no avail. I have been refered back to their Accounts department and call centre, but to no avail. <br> <br> Surely it cannot take 2 years to link the correct water meter to my account!!?? <br> <br> All I want is that meter number ***5 be linked to account *** and that meter number C-PWA416 be linked to account *** and that incorrect billing be adjusted retrospectively. How hard can that be City of Cape Town?