Be aware the City of Cape Town knows your affordability

In November I arranged with the City of Cape Town to pay the monies towards the Rates Account I owe them. After not receiving an account for the December and no response from their people requesting an account, I was capped on my Electricity meter. Note, despite not receiving an account, I still paid. Despite receiving no reference number for my email account change I still paid. Despite receiving 3 different amounts that I owed, I still paid. January I still paid and requested why the meter was capped. I received a threatening email from the Rates department head or what ever he wants to call himself. He then advised me I need to go to the Call Centre, Walk in Centre. This was to delay the process coming back to their department again. I then contacted the Director, who only after a week rep**** to my email via his Admin. I now am capped 66%. I must now pay R2100 extra to have electricity supposed to the R900 which amounts to R3000 per month just to keep the meter going due to this ridiculous cap. This is excluding my bill which I out of good faith and eager to pay it off wanted to raise R500 in stead of the first arrangement of R200. Furthermore, the Municipality, same people, tells me that I owe monies, based on my so-called Business Partner number, outstanding of 15 years ago on a property I owned, and they calculated my rates incorrectly. My cell number has not changed in 25 years. My ID has not changed and my current address where I have been living for the last year and a half, they have not been able to advise me of this? Now suddenly. Worst is the City Manager can not even contact you or you him due to his full mailbox. Little bit of trivia. They did not tell that their actual Business Partner numbers was actually mis captured by people they asked to capture it replacing the business partner number with the first 6 digits of the ID number. That they conveniently forgot. How do I know this? A ex SAP colleague who worked there and recently retired was more than happy to share this information with me upon hearing my story. Furthermore, the people who are working in Debt collection do not have any financial qualification, yet they have the right to decide what you can afford. They, without your knowledge, draw reports on ITC also requests bank statements that is against the POPIA act obtaining your personal information. This is all done without your consent. They are not a financial institution and persists over no FSP number. Really, be aware as there is only one of these departments in the City of Cape Town and the public needs to know who they are.