Basic right to water

So its been 6 hours since we last had water...to get thru to a call centre takes about 45 mins and 3 calls later...The Sms no. does not work....and when u do get thru there is nothing they can do but hand it to a contractor that does not care about ur family...The 3 small children that has to use the toilet...Bath. ..and will wake up tmrw morning to the waste of tonight. ...so is the basic right to water restricted due to new water meters?is it faulty?does someone just flip a switch? becoz I was told that it happens remotely...is this true?well if this is the new south africa...maybe it is then for those who wants free houses,free water,free electricity and we paying must just be glad we maybe get WATER