BAD SERVICE FROM THE DA IN THE WESTERN CAPE

I logged a blocked drain with City of Cape Town more then 4 weeks ago. I live in a complex named Picket Post with 15 flats. The grey water from our complex is blocked toward the municipality system and is starting to become a health hazard. Reference numbers was given to me and a day or three later it is closed with no reason why. I have taken the time to go to the municipal office to speak to a person and not to use social media etc. The problem was escalated and still nothing is being done after more then a week. This is the DA government we chose to run the Western Cape and this is the service we get from them.