bad service delivery

We brought a plot and app**** for a water connection on it more than 3months ago council promised to come and <br> and connect our water but still nothing can somebody please tell me what the hold up is we paid a connection fee of R6000 to have the water connected but as of date nobody showed up to come and assist, this really making me angry because we were promised it wont be that long is this the type of service delivery from Cape town i am afraid of the future dealings, i am expecting somebody to give me some feedback because this service is unacceptable,its been 3 months and no water i hate the city of cape town service delivery,they waiting on paper or permit still to put on my water on and in the mean time we just have to suffer after the countless mails i sent