Bad service and I don't care attitude from staff..

(2 months after I buried my parents), I had water disconnected after getting a letter that same day informing me that the water will be disconnected. I went to the Municipality office to query this and was informed that Ineeded to settle the account in order for the water to be reconnected. I explained that I only started staying in the house after my parents died and that it was unfair, selfish and cruel for them to expect me to pay a bill that wasn't mine and asked if I can't start afresh. I got a blunt no and had to get a letter of authority to make arrangements to pay the arrears. After that was done I continued paying until yesterday when I was welcomed with a notice of water disconnection. I went inside the house to check and it was indeed disconnected. I immediately went to the Municipal office to enquire. I was told yet again to get a letter of authority and make arrangements. I flipped as I know that I pay the bill every month and was told the previous arrangement was only for a year and I had to renew it. I told them then I still have until September to renew. The story then changed to six months. I asked to speak to a Supervisor who seemed not interested and told me he'd