Bad service

I am not happy with the lies , I am told by the CCT consultants and always getting different stories. I had a faulty meter box and i called and on the 12 Jan2020 and electrician came to replace it. I was told by that guy within 7 days i will get my electricity units back from the old meter box. I have been calling ever since and have been giving different stories and when i ask for feedback i am told someone will call me. That has never happened and now today when i cal again using my airtime while holding forever , this guy tell me that i have to waiting for another 14 days and i ask him did the other guys **** when they said its 7 days and he said yes and now i am Wondering why must i trust him when he says some one will call me on Monday. The ref*** . I paid for that electricity and i want it back before the end of this week. I will report this further if i don't get a reply