Bad service

I am up to date with water I am paying every month, I am the only one in my street woked up without water until today I phone 3 time, 1stvtime I spoke with Chantal at 9h19 ref *** 2nd with a guy I did not get his name said people are sent out, 3rd spoke with zimasa ref 91128....she said she will log and she did thanks, I need water I can not be without water whole day I am the only one in my street first req was closed because they couldn't find my address so why they did not ask people I have a big function tomorrow I see no reason my water to be closed