BAD COMMUNICATION

WE HIRED A CHALET AT VOORTREKKER PARK IN STRAND IN NOVEMBER THE SAME AS WE DID LAST YEAR. THERE IS NOTHING WRONG WITH THE CHALETS, ITS VERY NICE BUT THE PEOPLE WORKING THERE SUCKS. I MAILED ABOUT 8 MAILS TO BOOK A CHALET AND THEY TOOK 2 MONTHS TO ANSWER ME, A LETTER WUDVE BEEN FASTER.YOU MAIL PEOPLE THATS ON THEIR WEB SITE BUT THEN YOU GET TOLD THEY RESIGNED BUT THEY WONT TAKE THEIR NAMES OFF, ITS VERY OUT OF DATE. THEY GIVE YOU 2 NUMBERS TO PHONE BUT IT JUST RINGS WHOLE DAY AND CUTS OFF BY ITSELF.ITS TERRIBLE THEY JUST IGNORE YOU, CLIENTELE SUCKS AND THEY WANT PEOPLE TO COME BACK.I EVEN MAILED HEAD OFFICE IN CAPE TOWN ON THEIR WEB THAT THEY PROVIDE BUT THEY DONT ANSWER NEITHER.ITS LIKE NOBODYS HOME SO HOW CAN YOU SOLVE PROBLEM. WHEN WE LEFT CHALET MY WIFE EVEN CLEANED IT SAME AS LAST YEAR AND CLEANERS THERE THANKED HER, BUT THE OFFICE PEOPLE MUST GO FOR TRAINING BECAUSE HOW CAN YOU NOT ANSWER A CLIENT. ITS PATHETIC, AND THE WEB PLEASE THEY MUST CHANGE IT.I WANE KNOW WHEN I GET MY DEPOSIT BACK BUT NOBODY ANSWER PHONE OR MAIL.