Bad client service

That moment when you sitting in the dark, your electricity meter on 0.0, you punch in the prepaid pin but no luck. You dial *** opt 1 then option 3 to report your electricity problem...an agent by the name of Zandi answers, you try to explain the problem but all she does is interrupt. Really now?? She does however sound \flu'sh"or is it maybe that she's tired?? None the less Zandi"