Appalling service from City of Cape Town.

We have a water leak in our property at 3240 Steve Biko Crescent, Samor Machel, underneath our water meter. Water is gushing out the into the street. We have been waiting for over 3 weeks for city of Cape Town to come repair the leak. I have been emailing, calling, whatsapping and also sending smses still to no avail. I first reported the leak on the 19th of January 2025. I received a reference number : :*** . Upon following up again I was given a service number: ***. Still I received no further communication from the city.

I followed up again on the 5th of February and I got a response saying the matter has been for a follow up with the branch manager. I got no further response. I then sent another sms and whatsapp on the 7th of February, still nothing. I also sent an email on the 7th of February and still no action.

This is appalling service from the City of Cape Town who would like to have us believe they pride themselves on quick and efficient service delivery. They advise us to use water wisely however when there is a water issue where water is wasted , every effort to get them to attend to the issue seems to fall on deaf ears. I have no idea what next to do when the people who are responsible for fixing the issue are nowhere to be found.