Angry customer

I am seriously upset with the pathetic service from city of cape Town I logged a call Tuesday evening after 12 regarding our electricity that never went back on after load shedding. Firstly I wasted R100 airtime to get through to them as they keep putting you on hold then when I eventually get through they just give me a reference number I have been logging calls sending emails since Tuesday and it's Thursday evening and our electricity is still not on they just send reference numbers and say we must wait but I mean it's literally been 3 days that we have been without electricity because our meter box is completely dead after we had load shedding which suppose to last 2 hours but lead to 3 days and the saddest part is we have sick elderly people and babies still drink formula in the house and we unable to see to them the way we suppose to cause we don't have any electricity.i am so angry as you guys expect monthly payments for rates and things but you can't even come out and see what's happening they want to say the Meter box is vandelised how do you know that but the grass is growing high over the meter box if any body wanted to vandelise it they would need a lawn mower first cause that grass needs to be cut to even reach there.and I'm sure u have over enough staff to send out to check what's happening I need this issue to be resolved soon cause 3 days in the dark without warm food an water is no joke I've got elderly sick parents and babies in the house drinking formula and they have been in the dark for 3 days now it's not a joke you guys give pathetic service