After elections the DA and CoCT show the residents do not matter

Our neighborhood has a burst pipe which is affecting numerous homes in the area, leaving us without water. On 8 July I logged a incident with ref ***, the CoCT came and shut off the water to the community early morning and did not work on the issue all day. On 9 July 2024 at -09h02 I got a call from CoCT water, Parow depot, Jonathan ***. Asked me if the water was still off. Told him since yesterday and nobody was out to repair. He said their plumbing contractor will repair this morning and get the water back on. He sounded a bit iffy, so I'm very skeptical. At 09h28 my incident was set to closed. At 09h30 I call the ***, got connected to the water call centre, where a helpful guy assisted me. He said he did not know where Jonathan got that information. The individual incidents logged by residents were closed and Notification number *** is logged at the depot. It has been sent to Hillstar Water Depot will attend and on the system the timeslot to work on the issue is 11am on 9 July 2024. He cannot guarantee service restored today. I would bet if this issue happened before the elections our problem would be sorted, but just goes to show, the DA doesn't really care. Our DA ward councilor, Jacqueline Visser, from my personal experience never assisted this community.