72 hours since logging electricity outage and NO REPLY FROM CITY OF CAPE TOWN ELECTRICITY DEPT

I have been without electricity since 11oclock on Sunday and have logged 2 and 3 calls a day. It is now Wed 14th Aug 24 and I have had every excuse in the book, escalations and promises of calls and to date nor a single one from this *********** City of Cape Town Electricity Dept.