3 days without water, city of Cape Town infringing my basic human rights

City of Cape Town you have a very horrible service delivery and your call center agents are extremely rude and not helpful.

I've been without water for 3 days and I am the only one in my area. I called your call center line on Sunday and was promised to be helped within 48hrs. My 48hrs lapsed this morning and no agent has come to my house to have a look at my water meter box.

You are infringing my basic human rights. I can't cook, bath no drink water. I have a baby and a small child in the house. How do you expect me to survive with my family in such conditions?

My rates are up-to-date and I've never missed a single payment. Yet here I am with no water and recieving zero assistance. Tomorrow will be my fourth day without water. I'm beyond disgusted, this is the cruelest form of **************.

All your agents do is tell me to wait and that they don't know when I'll be helped. This is ridiculous!

You always say City of Cape Town works for it's residence, why are you not working for me? Why is my water off yet I pay my rates?