Faulty meter

I am so disappointed and disgusted with how City of Cape Town is treating us as citizens. I have been trying to get my query sorted since August this year and all I’m getting is people sending me up and down. I have been to the municipality in Kuilsriver and they failed to assist me, I have tried calling the contact centre asking to speak to anyone in the revenue department and all they saying is there is no transfer extension and that my query is still active. I am being inconvenienced at this point and being treated as if I am not a South African citizen, I pay Tax for **** sakes, to be treated like this. I go to bed with no electricity because nobody cares to assist me, I have been waiting for the revenue department to call me and assist me and all I am getting from the contact centre is that “someone will call you mam, there isn’t a timescale as to when they will call you”