NPS Score
0
Recommended: Likely
Oct '25 - Sep '26
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Recent reviews (7)
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Share Your Experience1 reviews | Active since May 2022
Everytime when I'm b...
Everytime when I'm buying electricity I get small units with debt recovery, I visited the walk-in they told me my meter was suspected for tamper I must write an email to Energy protection I did and no response
1 reviews | Active since May 2022
Everytime when I'm b...
Everytime when I'm buying electricity I get small units with debt recovery, I visited the walk-in they told me my meter was suspected for tamper I must write an email to Energy protection I did and no response
1 reviews | Active since Jul 2025
Bad service - the city don't work for me
Our electricity has been off since past 3pm 28th May 2026. At the time of this post we've been off with no electricity for just over 33 hours. I logged numerous service requests with the city of cape town about this issue, had engineers attend to it only for the electricity to go off again 40mins later. It's been very difficult during this time as we have a 3 year old son and my wife is pregnant. Our meat and items in our fridge / freezer has gone off and needed to throw them away. A couple of reference numbers: *** *** *** *** *** *** The agents on the phone also do not know the process as each time I call, each agent says something different. This is not the 1st time we having power related issues, in the past, I've logged service requests about our electricity tripping at the main power station box in the road and previous technicians would just flip the breaker switch and say the issue is resolved...which clearly they have not resolved the issue but rather temporary fixed it. I am a rates payer and always on time with payments, but when assistance is needed it's very difficult to get. So how does the city work for me??????
1 reviews | Active since Jul 2025
Bad service - the city don't work for me
Our electricity has been off since past 3pm 28th May 2026. At the time of this post we've been off with no electricity for just over 33 hours. I logged numerous service requests with the city of cape town about this issue, had engineers attend to it only for the electricity to go off again 40mins later. It's been very difficult during this time as we have a 3 year old son and my wife is pregnant. Our meat and items in our fridge / freezer has gone off and needed to throw them away. A couple of reference numbers: *** *** *** *** *** *** The agents on the phone also do not know the process as each time I call, each agent says something different. This is not the 1st time we having power related issues, in the past, I've logged service requests about our electricity tripping at the main power station box in the road and previous technicians would just flip the breaker switch and say the issue is resolved...which clearly they have not resolved the issue but rather temporary fixed it. I am a rates payer and always on time with payments, but when assistance is needed it's very difficult to get. So how does the city work for me??????
1 reviews | Active since Feb 2021
City of CT: 4 Days, no electricity in Fish Hoek
Day 4 of no electricity in Fish Hoek. 17 phone calls, various reference numbers with various names. Out of sheer frustration, I reached out to the DA Ward Councillor for help, apparently they too have reached out to the City of Cape Town … nothing. No communication, no follow up. Nothing. Worst service ever. Let’s see if this gets me anywhere?
1 reviews | Active since Feb 2021
City of CT: 4 Days, no electricity in Fish Hoek
Day 4 of no electricity in Fish Hoek. 17 phone calls, various reference numbers with various names. Out of sheer frustration, I reached out to the DA Ward Councillor for help, apparently they too have reached out to the City of Cape Town … nothing. No communication, no follow up. Nothing. Worst service ever. Let’s see if this gets me anywhere?
1 reviews | Active since Oct 2013
Only promises NO SERVICE
After about 20 calls and reference numbers nothing being done !!!!! My nanny has been without electricity for 6 days already. Sharing a house with small kids, old people and one disabled person being without electricity is making it really difficult and sometime impossible! We have called numerous times everything we are told they will be there tomorrow at 14h00 well they never arrive !!!!!!! This is so DISSAPOINTING what they are so unreliable and only full of promises. Can someone please sort this out now !!!!!!!!!!!!
1 reviews | Active since Oct 2013
Only promises NO SERVICE
After about 20 calls and reference numbers nothing being done !!!!! My nanny has been without electricity for 6 days already. Sharing a house with small kids, old people and one disabled person being without electricity is making it really difficult and sometime impossible! We have called numerous times everything we are told they will be there tomorrow at 14h00 well they never arrive !!!!!!! This is so DISSAPOINTING what they are so unreliable and only full of promises. Can someone please sort this out now !!!!!!!!!!!!
1 reviews | Active since May 2019
Disappointing Service
In the area where I live we had new electric meter boxes installed, no prior notification that this would be taking place on this day was received and a lot of people in my area were not aware and some were at work when this was being done, those that were not home had to struggle to get their meters replaced. The worst former was having the electric technicians just coming into my house with no explanation as to what they were there to do and why. They just asked for my meter number and went outside, I had to go after then to ask what was going on and even then no clear explanation was given. They advised that once the new meters are registered we would then receive back the electric units we had on the old meters but to this day this has not happened and a lot of the people have been struggling as they have had to buy more electricity as most, including myself had recently bought a big amount of electric units for the month. I again have had to keep calling the municipality to find out when and how we will be reimbursed for these units amd it was only yesterday where I was told they would be visiting the area this Thursday to attend to this. This has been a major inconvenience not just to me but to the whole area. Very disappointed.
1 reviews | Active since May 2019
Disappointing Service
In the area where I live we had new electric meter boxes installed, no prior notification that this would be taking place on this day was received and a lot of people in my area were not aware and some were at work when this was being done, those that were not home had to struggle to get their meters replaced. The worst former was having the electric technicians just coming into my house with no explanation as to what they were there to do and why. They just asked for my meter number and went outside, I had to go after then to ask what was going on and even then no clear explanation was given. They advised that once the new meters are registered we would then receive back the electric units we had on the old meters but to this day this has not happened and a lot of the people have been struggling as they have had to buy more electricity as most, including myself had recently bought a big amount of electric units for the month. I again have had to keep calling the municipality to find out when and how we will be reimbursed for these units amd it was only yesterday where I was told they would be visiting the area this Thursday to attend to this. This has been a major inconvenience not just to me but to the whole area. Very disappointed.
1 reviews | Active since Nov 2024
Urgent Complaint – Electricity Outage for 5 Days
This is a formal complaint against the municipality regarding the ongoing electricity outage in our area, which has now lasted five days. On Friday, 19 September 2025, at approximately 07:30, the electricity box on the street pole caught fire. The fire department assisted in extinguishing the flames, after which we contacted the electricity department the same day (reference numbers: *** and ***). Technicians arrived after 16:00 to assess the damage but left without restoring power. On Saturday, 20 September 2025, they returned at 15:00 and replaced the damaged electricity box. However, we were advised that power would only be restored on Monday, 22 September 2025. Since then, no updates have been provided, and we remain without electricity. Despite numerous follow-up calls, the only feedback received from call centre agents is that the matter has been escalated to the depot, but they are unable to confirm any progress. On 24 September 2025, I spoke with Khanyisa (***), who informed me that, according to their system, electricity was restored on 20 September—which is incorrect. She further indicated that she escalated the issue to her manager, who was meant to engage with the Electricity Department’s superintendent and call me back. I have yet to receive any response. As of today, the entire street remains without electricity. This situation is unacceptable. Residents are working from home and have been severely impacted, while the lack of street lighting has increased the risk of break-ins and compromised safety at night. We urgently request immediate intervention to resolve this matter without further delay.
1 reviews | Active since Nov 2024
Urgent Complaint – Electricity Outage for 5 Days
This is a formal complaint against the municipality regarding the ongoing electricity outage in our area, which has now lasted five days. On Friday, 19 September 2025, at approximately 07:30, the electricity box on the street pole caught fire. The fire department assisted in extinguishing the flames, after which we contacted the electricity department the same day (reference numbers: *** and ***). Technicians arrived after 16:00 to assess the damage but left without restoring power. On Saturday, 20 September 2025, they returned at 15:00 and replaced the damaged electricity box. However, we were advised that power would only be restored on Monday, 22 September 2025. Since then, no updates have been provided, and we remain without electricity. Despite numerous follow-up calls, the only feedback received from call centre agents is that the matter has been escalated to the depot, but they are unable to confirm any progress. On 24 September 2025, I spoke with Khanyisa (***), who informed me that, according to their system, electricity was restored on 20 September—which is incorrect. She further indicated that she escalated the issue to her manager, who was meant to engage with the Electricity Department’s superintendent and call me back. I have yet to receive any response. As of today, the entire street remains without electricity. This situation is unacceptable. Residents are working from home and have been severely impacted, while the lack of street lighting has increased the risk of break-ins and compromised safety at night. We urgently request immediate intervention to resolve this matter without further delay.