City of Cape Town Electricity - no service

On Sunday morning (21/01/2024) I reported a faulty main (city of cape town electricity box). I explained that there was a flame, and smoke was coming from the box and the box was dead, no power. Later that morning the city of cape town electrician came to my house.

They checked the main box in the road and on the side of the house, which they reset. The box came on, and they said it's fine.

On Tuesday, 23/01/2024, in the early morning, I heard a bang. When I checked the box, again it was dead. I contacted the city of CT electricity department (logged a call), just before 6am. They quoted ***

Later that morning, about 9am, they contacted me, where they proceeded to inform me that there had been cable theft, and that was the reason for no power. I explained what had occurred on Sunday, and that I was convinced that it was due to a faulty box. He assured me that they would come out later the same day.

No one came. I contacted the contact centre several times, and everytime they say that it is due to workload,and that they will come out. I also informed them that I was concerned for my father, as he is a diabetic, and his insulin is to be refrigerated. Each time I have interacted with them, they say they will escalate it.

On Thursday, 25/01/2024, they came to my house just after 2pm. They said that they did not realize how much work it is going to be, that it would take 2-3hours. They would have to take the vehicle back as it was the end of their shift. They said that another team would come later to replace the box.

At about 5pm I contacted the call centre to get feedback as to if/when they are coming. The call centre informed me that the appointment was for 2pm, and that they started at 3:30. They started nothing!

Once again, they said they would escalate it. As of today, 26/02/2024, I have been without electricity for 4 days.

I am at my wits end.