Bad service - the city don't work for me

Our electricity has been off since past 3pm 28th May 2026. At the time of this post we've been off with no electricity for just over 33 hours.

I logged numerous service requests with the city of cape town about this issue, had engineers attend to it only for the electricity to go off again 40mins later.

It's been very difficult during this time as we have a 3 year old son and my wife is pregnant.

Our meat and items in our fridge / freezer has gone off and needed to throw them away.

A couple of reference numbers: *** *** *** *** *** ***

The agents on the phone also do not know the process as each time I call, each agent says something different.

This is not the 1st time we having power related issues, in the past, I've logged service requests about our electricity tripping at the main power station box in the road and previous technicians would just flip the breaker switch and say the issue is resolved...which clearly they have not resolved the issue but rather temporary fixed it.

I am a rates payer and always on time with payments, but when assistance is needed it's very difficult to get.

So how does the city work for me??????