Bad Service. City of Cape Town (Fezeka)

City of Cape Town Electrical Department.. I have logged a query at your Electrical Department on Tuesday to advise I have a power failure in my house. Was given a reference number I have been waiting to be assisted since then it has been 5 days without electricity. The only thing you do is advise you logged a ticket number. On those cold wet days my family and I we have been out of Electricy. To make it worse I have a very sick child who depends on oxygen. We have been calling your call center no one seems to care to come to the premises.. Is this fair.no one says anything we have spent fortune to phone your call center. Your service is very poor to the poor