Based on recent customer reviews, Cipc is described by company owners, accountants and agents as difficult to transact with. The most common complaints involve payments for annual returns and registrations that never reflect against customer codes, refunds and reallocations that stall, and eServices portal errors during director removals, name reservations and Home Affairs ID verification. Reviewers also report repeated document and name rejections without clear upfront reasons, unresolved query tickets, unreachable managers and suspected unauthorised profile changes. A few reviewers praised named Pretoria consultants and social media staff for professional, apologetic follow up.
TrustIndex
2.1
NPS Score
-60
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Cipc
What do customers say about Cipc?
Based on recent customer reviews, Cipc is described by company owners, accountants and agents as difficult to transact with. The most common complaints involve payments for annual returns and registrations that never reflect against customer codes, refunds and reallocations that stall, and eServices portal errors during director removals, name reservations and Home Affairs ID verification. Reviewers also report repeated document and name rejections without clear upfront reasons, unresolved query tickets, unreachable managers and suspected unauthorised profile changes. A few reviewers praised named Pretoria consultants and social media staff for professional, apologetic follow up.
Is Cipc trustworthy?
Cipc has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Cipc across 427 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2020
Deregistering a company that is in a trust
I hereby wish to lodge a formal complaint regarding the ongoing failure to resolve the technical issues preventing the deregistration of *** CC. I have been attempting to deregister this close corporation since the beginning of 2026. The company is registered in a trust, and during the deregistration process, a One-Time PIN (OTP) is received; however, the system does not provide an option or field in which to enter the OTP. This technical issue makes it impossible to proceed with the deregistration process. Despite numerous complaints, telephone calls, and repeated attempts to resolve this matter through the appropriate channels, the issue remains unresolved. On several occasions, I have received feedback indicating that the problem has been resolved, yet the same technical error persists and I am still unable to complete the deregistration. I find it unacceptable that, after months of reporting this issue and following the prescribed procedures, no effective solution has been provided. Closing complaints as resolved without ensuring that the problem has actually been corrected is unacceptable and has resulted in unnecessary delays, frustration, and wasted time. I hereby formally demand that this matter be escalated to the relevant technical department and that a permanent solution be implemented without further delay. I further request the following: A written explanation of why this issue has remained unresolved despite the numerous complaints lodged. Immediate escalation of the matter to the relevant technical team capable of resolving the OTP issue. A practical alternative method to complete the deregistration should the technical problem not be capable of immediate resolution. Written confirmation of the steps that will be taken, together with a clear timeframe for final resolution. Confirmation that no further complaints relating to this same unresolved issue will be closed as resolved until the deregistration process can successfully be completed. Please treat this letter as a formal escalation and final request for urgent intervention. I expect a substantive written response within five (5) business days of receipt of this letter, together with a clear plan for resolving the matter. Should this matter remain unresolved, or should I again receive a response stating that the issue has been resolved without any actual improvement, I reserve the right to escalate the complaint to the appropriate higher authorities and pursue any further formal remedies available to me. I have made every reasonable effort to resolve this matter through the normal channels. I now expect the responsible department to take accountability and ensure that this issue is resolved. This is the complaint i logged with number: *** They just emailed me and said that the matter has bein resolved... THE MATTER HAS NOT BEEN RESOLVED!!!!
1 reviews | Active since Nov 2020
Deregistering a company that is in a trust
I hereby wish to lodge a formal complaint regarding the ongoing failure to resolve the technical issues preventing the deregistration of *** CC. I have been attempting to deregister this close corporation since the beginning of 2026. The company is registered in a trust, and during the deregistration process, a One-Time PIN (OTP) is received; however, the system does not provide an option or field in which to enter the OTP. This technical issue makes it impossible to proceed with the deregistration process. Despite numerous complaints, telephone calls, and repeated attempts to resolve this matter through the appropriate channels, the issue remains unresolved. On several occasions, I have received feedback indicating that the problem has been resolved, yet the same technical error persists and I am still unable to complete the deregistration. I find it unacceptable that, after months of reporting this issue and following the prescribed procedures, no effective solution has been provided. Closing complaints as resolved without ensuring that the problem has actually been corrected is unacceptable and has resulted in unnecessary delays, frustration, and wasted time. I hereby formally demand that this matter be escalated to the relevant technical department and that a permanent solution be implemented without further delay. I further request the following: A written explanation of why this issue has remained unresolved despite the numerous complaints lodged. Immediate escalation of the matter to the relevant technical team capable of resolving the OTP issue. A practical alternative method to complete the deregistration should the technical problem not be capable of immediate resolution. Written confirmation of the steps that will be taken, together with a clear timeframe for final resolution. Confirmation that no further complaints relating to this same unresolved issue will be closed as resolved until the deregistration process can successfully be completed. Please treat this letter as a formal escalation and final request for urgent intervention. I expect a substantive written response within five (5) business days of receipt of this letter, together with a clear plan for resolving the matter. Should this matter remain unresolved, or should I again receive a response stating that the issue has been resolved without any actual improvement, I reserve the right to escalate the complaint to the appropriate higher authorities and pursue any further formal remedies available to me. I have made every reasonable effort to resolve this matter through the normal channels. I now expect the responsible department to take accountability and ensure that this issue is resolved. This is the complaint i logged with number: *** They just emailed me and said that the matter has bein resolved... THE MATTER HAS NOT BEEN RESOLVED!!!!
1 reviews | Active since Oct 2026
CEO
cipc website cannot update my contact details and email information. logged complaint to cipc enquires website and cannot get feedback from the portal on my problem.
1 reviews | Active since Oct 2026
CEO
cipc website cannot update my contact details and email information. logged complaint to cipc enquires website and cannot get feedback from the portal on my problem.
1 reviews | Active since May 2023
This institution really need to come into the real world, working with their website platforms and even BIZPORTAL for that matter is a nightmare.
What should be routine administrative tasks—like registering a new company, updating company details, submitting annual returns, or lodging director changes—turn into weeks of radio silence, unexplained rejections, and technical glitches.
1 reviews | Active since May 2023
This institution really need to come into the real world, working with their website platforms and even BIZPORTAL for that matter is a nightmare.
What should be routine administrative tasks—like registering a new company, updating company details, submitting annual returns, or lodging director changes—turn into weeks of radio silence, unexplained rejections, and technical glitches.
1 reviews | Active since Jul 2018
I have been struggling since June 2026 to get a refund or correct allocation of an incorrect depo...
I have been struggling since June 2026 to get a refund or correct allocation of an incorrect deposit into my ***
1 reviews | Active since Jul 2018
I have been struggling since June 2026 to get a refund or correct allocation of an incorrect depo...
I have been struggling since June 2026 to get a refund or correct allocation of an incorrect deposit into my ***
1 reviews | Active since Jun 2019
CC AMENDMENT REJECTION
THE COMMISSIONER OF OATH AT CIPC keeps rejection my application. I got more than 10 rejections with different reasons in 7 days. My question is why don't they address those rejections reasons at first decline so that we fix everything? This is someone unprofessional and lazy at his or her work. It shows they are not checking all documents at once. I called the call centre many times nd begging to be assisted with no resulting. Thus is poor from commissioners at CIPC joburh and pretoria. Please help me find out who is this commissioner and if they really fit or it's just a matter of getting a salary at the expense of clients. Can this query be resolved Find my last rejected reference case below *** My customer code is A23458 Cell no: *** PATRICK MAVHUNGU
1 reviews | Active since Jun 2019
CC AMENDMENT REJECTION
THE COMMISSIONER OF OATH AT CIPC keeps rejection my application. I got more than 10 rejections with different reasons in 7 days. My question is why don't they address those rejections reasons at first decline so that we fix everything? This is someone unprofessional and lazy at his or her work. It shows they are not checking all documents at once. I called the call centre many times nd begging to be assisted with no resulting. Thus is poor from commissioners at CIPC joburh and pretoria. Please help me find out who is this commissioner and if they really fit or it's just a matter of getting a salary at the expense of clients. Can this query be resolved Find my last rejected reference case below *** My customer code is A23458 Cell no: *** PATRICK MAVHUNGU
1 reviews | Active since Jul 2019
Excellent customer service from CIPC
I had a complaint about poor service from your end. Which I pointed out was unlike you over the years I have dealt with you. Yesterday I got an apology and a reaffirmation of your commitment to excellent service. To the CIPC team for social media and in Pretoria, thank you for the excellent service to local businesses.
1 reviews | Active since Jul 2019
Excellent customer service from CIPC
I had a complaint about poor service from your end. Which I pointed out was unlike you over the years I have dealt with you. Yesterday I got an apology and a reaffirmation of your commitment to excellent service. To the CIPC team for social media and in Pretoria, thank you for the excellent service to local businesses.
1 reviews | Active since Jun 2026
CIPC FUNDS STILL NOT ALLOCATED
I made a payment for annual returns on 27 May, as I do for several companies and have been doing so for many years. The funds have never reflected in the account. I raised 5 ticket queries (only 3 reflecting on the history) and despite having received 3 responses all indicating that the matter HAS BEEN RESOLVED, still no funds are reflecting in the account. We are expected to trade within the law, yet these government organisations make it soo difficult to do so. To top it all we are expected to pay penalties for late submission caused by someone else's incompetence to allocate funds correctly!
1 reviews | Active since Jun 2026
CIPC FUNDS STILL NOT ALLOCATED
I made a payment for annual returns on 27 May, as I do for several companies and have been doing so for many years. The funds have never reflected in the account. I raised 5 ticket queries (only 3 reflecting on the history) and despite having received 3 responses all indicating that the matter HAS BEEN RESOLVED, still no funds are reflecting in the account. We are expected to trade within the law, yet these government organisations make it soo difficult to do so. To top it all we are expected to pay penalties for late submission caused by someone else's incompetence to allocate funds correctly!
1 reviews | Active since Jun 2026
Poor Service with bad attitude from Aza
I called CIPC for assistance with my logins. After holding for more than 7 minutes a girl named Aza finally took my call, at around 13:40 on the 17th of June 2026. She was NOT helpful at all. In fact, she had a very bad attitude. When I called her out, she just kept arguing until I asked her to get someone who was willing to assist and she did so without thinking twice. Ms Florence Motale took my call and she was a 10, very professional and helpful.
1 reviews | Active since Jun 2026
Poor Service with bad attitude from Aza
I called CIPC for assistance with my logins. After holding for more than 7 minutes a girl named Aza finally took my call, at around 13:40 on the 17th of June 2026. She was NOT helpful at all. In fact, she had a very bad attitude. When I called her out, she just kept arguing until I asked her to get someone who was willing to assist and she did so without thinking twice. Ms Florence Motale took my call and she was a 10, very professional and helpful.