Deregistering a company that is in a trust

I hereby wish to lodge a formal complaint regarding the ongoing failure to resolve the technical issues preventing the deregistration of *** CC.

I have been attempting to deregister this close corporation since the beginning of 2026. The company is registered in a trust, and during the deregistration process, a One-Time PIN (OTP) is received; however, the system does not provide an option or field in which to enter the OTP. This technical issue makes it impossible to proceed with the deregistration process.

Despite numerous complaints, telephone calls, and repeated attempts to resolve this matter through the appropriate channels, the issue remains unresolved. On several occasions, I have received feedback indicating that the problem has been resolved, yet the same technical error persists and I am still unable to complete the deregistration.

I find it unacceptable that, after months of reporting this issue and following the prescribed procedures, no effective solution has been provided. Closing complaints as resolved without ensuring that the problem has actually been corrected is unacceptable and has resulted in unnecessary delays, frustration, and wasted time.

I hereby formally demand that this matter be escalated to the relevant technical department and that a permanent solution be implemented without further delay.

I further request the following:

A written explanation of why this issue has remained unresolved despite the numerous complaints lodged.

Immediate escalation of the matter to the relevant technical team capable of resolving the OTP issue.

A practical alternative method to complete the deregistration should the technical problem not be capable of immediate resolution.

Written confirmation of the steps that will be taken, together with a clear timeframe for final resolution.

Confirmation that no further complaints relating to this same unresolved issue will be closed as resolved until the deregistration process can successfully be completed.

Please treat this letter as a formal escalation and final request for urgent intervention. I expect a substantive written response within five (5) business days of receipt of this letter, together with a clear plan for resolving the matter.

Should this matter remain unresolved, or should I again receive a response stating that the issue has been resolved without any actual improvement, I reserve the right to escalate the complaint to the appropriate higher authorities and pursue any further formal remedies available to me.

I have made every reasonable effort to resolve this matter through the normal channels. I now expect the responsible department to take accountability and ensure that this issue is resolved.

This is the complaint i logged with number: ***

They just emailed me and said that the matter has bein resolved...

THE MATTER HAS NOT BEEN RESOLVED!!!!