Where is my Refund Cinecentre???????????

On the 20th of April I purchased tickets via the website for the movie Kandasamys: The Wedding, at Suncoast in Durban.

The payment of R376.50 went through my credit card at 9.26am but I did not receive any confirmation. I contacted your Call Centre who confirmed that the tickets were not issued. I was told to rebook and that I will receive a refund after 2 days for the first purchase. No refund was received. I rebooked at 12:57pm for the same movie and all went through fine. My ticket reference was FDP618060.

I tried contacting them through their website,...no reply. When i finally got through via their Call Centre, one of their Call Centre Agents by the name of Andrea asked me to send an email with a copy of my bank statement to ********** for my refund. This was done on 2/5/2019. Thus far no acknowledgement or reply. Tried to call Cinecentre through their Call Centre again this morning 6/5/2019...waited 16mins and could not get through. Such shocking service in this day and age, this company needs to be taken to task.