Unsatisfactory service from Cinecentre

I just tried to book tickets on line for a movie at Cinecentre online after my transaction said successful I did not get a reference. I called their contact and spoke to Andrea who said she cannot pick it up pn their system however my banking app shows that they deducted despite that I chose to trust her when she said it will automatically be reversed. I called the second time attempted to book via the phone I did not get the name of the perso I spoke to this time but my call was deopped. I called the third time and my call gets dropped again this time I spoke to Andrea. I'm am not happy. Is it not courtesy to call back the client when call gets dropped especially when the booking has not been confirmed as complete. I am getting fastrated as I have to hold the line and get cut in the middle of the booking. Can I be assisted please!