Terrible Service

On Saturday I booked tickets to see Avengers End Game at liberty Midlands Mall. The payment was successful and the amount went of my account, however I did not receive a reference number or email confirmation.

I assumed the booking was done due to payment being made. I headed to the mall on crazy traffic due to month end and stood in the line despite the volume of people on the day. Knowing quite well that everyone was there watch Avengers.

I get to the counter to query my booking and was told that it did not reflect after the lady checked using my cell number and email address.

I understand and empathize with the staff because it was extremely busy and I can only imagine there level of frustration on the day.

The lady informed me there's nothing she can do. And I must just wait 48 hours for the money to be refunded in my account, which I was not happy with, as I had promised someone that I was taking them to see the movie and they were now really disappointed (it was his fist outing after being in a coma and being in ICU for a while)

Imagine the disappointment when we were turned away.

I asked for a manager, who did come through and informed me that it's call center issue and there's nothing he can do. He said I must just wait for the refund.

To Date I have not been refunded, further nobody took down my details eg name, contact number etc.

It was brushed of as if the branch wanted nothing to do with me.

Also bearing in mind that on the day I specifically drove to the mall to watch the movie so that's fuel cost incurred by myself as well as having to pay for parking.

Next time I'll go with my gut and continue to enjoy the big screen ar a much more reputable competitor that offers me a discounted rate on my Vitality.

It's easier to drive to Musgrave or Gateway and know that my online booking would be concrete and that I would always be served with a smile.