Pathetic service

I made a booking for tickets for which I had to request for refund. After a lot of moaning and begging, I finally get a response from the call centre mentioning I could collect my complimentary tickets from the JHB branch after a lead time of 10 days and withing 60 days of the mail...I come with my kids to collect tickets and use it to watch a movie today and I AM TOLD BY THE LADY IN CHARGE THEY DONT HAVE ANY TICKETS ISSUED BY THE HEAD OFFICE AND CANNOT DO ANYTHING AS THEY ARE CLOSED!!! I drove 60 kms for these tickets with my kids and this is what I have to deal with...I am taking this further with the consumer protection forum and all other social platforms with little hope that any thing will change, but just to console my self pride...