Not answering calls or responding to emails

I sent you guys an email about a booking issue on the 18. I’ve had no response. No luck with calls either. No one picks up. Below is my email from the 18

“Hello Cine Centre Team

I just spoke to one of your call centre agents, she advised me to send this email for a complementary ticket. Last night I accidentally booked my online ticket for Sun-coast instead of PMB Liberty Mall. Please see the booking confirmation below.

I look forwards to your feedback

Thanks”