Failed Online Purchase of Movie Tickets - Refund as stated via email has not been done.

On the 30th of January I placed an Online order for 2 movie tickets, totalling R88. The transaction had an error and as such I was directed to a page indicating as such and that the funds would be returned into my account, if not, I was to mail ********** and they would assist. My wife and I proceeded to go to the Midlands Cinecentre nonetheless and purchased our tickets over the counter. On the 31st of January I emailed with no response, thereafter, I emailed again, with yet again, up to this day, no response.

My wife and I are loyal customers and frequent the Midlands Cinecentre, I find the lack of response or the refunding of funds for a product that was not delivered to be grossly ill and a bad reflection on the brand that prides itself as a prestigious cinema. I'm highly upset, whether the amount be minimal or not, it is, at the end of the day, my hard earned money, and as such I am entitled to receiving the product I paid for, or, in having my money returned.

This is extremely unacceptable.

Keanon Donnelly