JV
Jannie V

1 reviews | Active since Feb 2015

17 Feb 2015, 17:23

Bad Client Services

On Tuesday, 17 February 2015, at 17:00 we decided to watch a movie at Cinecentre at Liberty Mall in Pietermaritzburg. We requested an isle seat as my leg was injured and I needed more space. There were 3 seats open, but the lady who assisted us suddenly informed us that the 3-seat rows are meant for 3 people and not two.<br> <br> She refused to give us 2 tickets as we were only two people and said that one seat will be wasted. She informed me that, with or without an injury I can only sit in the middle rows and not the side rows. She informed us to go home and not watch the movie.<br> <br> This incident is shocking and now forces me to rather buy a 3D TV and download movies and watch it in the comfort of my own home months before it releases in the country. Behaviour like this is unacceptable.

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Replies (1)
Cinecentre
Cinecentre's reply17 Feb 2015, 17:55
Official
Hello jannievisser,

CineCentre thanks you for your patronage. One of our customer care consultants will be in contact with you to discuss this matter.

Kind Regards
CineCentre Team

Best regards,