FF
Fernando F
1 reviews | Active since Apr 2024
21 May 2024, 11:55
Choice insurance
I've signed up with Choice Insurance to arrange car and household insurance, They've dedacted double plus pro-rate the first month, the policy details was incorrect and I've been very patient with them to fix there mistakes, policy number was only shared with me after numerous calls, whatsapp messages and follow up emails, after about three weeks I decided to cancel my policy with them yesterday, still on confirmation of cancellation and no refund as yet
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Choice Insurance Brokers's replyOfficial
21 May 2024, 15:44Dear Fernando F,
We sincerely apologise for the inconvenience and frustration you've experienced. While Choice Insurance Brokers acts as an intermediary, and your policy was underwritten by one of our partners, we still take your concerns very seriously.
We regret the billing errors and incorrect policy details you encountered. Although the underwriter manages these aspects, we understand the impact this has had on your experience, and we apologise for any inconvenience caused.
We appreciate your patience and are sorry for the delays you faced in receiving your policy number. We will work with our underwriter to ensure better communication and efficiency moving forward.
Regarding your cancellation and refund, we apologise for the delay. We are liaising with the underwriter to expedite the confirmation of your cancellation and the issuance of your refund.
Kind Regards
Choice Insurance Brokers
We sincerely apologise for the inconvenience and frustration you've experienced. While Choice Insurance Brokers acts as an intermediary, and your policy was underwritten by one of our partners, we still take your concerns very seriously.
We regret the billing errors and incorrect policy details you encountered. Although the underwriter manages these aspects, we understand the impact this has had on your experience, and we apologise for any inconvenience caused.
We appreciate your patience and are sorry for the delays you faced in receiving your policy number. We will work with our underwriter to ensure better communication and efficiency moving forward.
Regarding your cancellation and refund, we apologise for the delay. We are liaising with the underwriter to expedite the confirmation of your cancellation and the issuance of your refund.
Kind Regards
Choice Insurance Brokers
Choice Insurance Brokers's reply21 May 2024, 15:44
Official
Dear Fernando F,
We sincerely apologise for the inconvenience and frustration you've experienced. While Choice Insurance Brokers acts as an intermediary, and your policy was underwritten by one of our partners, we still take your concerns very seriously.
We regret the billing errors and incorrect policy details you encountered. Although the underwriter manages these aspects, we understand the impact this has had on your experience, and we apologise for any inconvenience caused.
We appreciate your patience and are sorry for the delays you faced in receiving your policy number. We will work with our underwriter to ensure better communication and efficiency moving forward.
Regarding your cancellation and refund, we apologise for the delay. We are liaising with the underwriter to expedite the confirmation of your cancellation and the issuance of your refund.
Kind Regards
Choice Insurance Brokers
We sincerely apologise for the inconvenience and frustration you've experienced. While Choice Insurance Brokers acts as an intermediary, and your policy was underwritten by one of our partners, we still take your concerns very seriously.
We regret the billing errors and incorrect policy details you encountered. Although the underwriter manages these aspects, we understand the impact this has had on your experience, and we apologise for any inconvenience caused.
We appreciate your patience and are sorry for the delays you faced in receiving your policy number. We will work with our underwriter to ensure better communication and efficiency moving forward.
Regarding your cancellation and refund, we apologise for the delay. We are liaising with the underwriter to expedite the confirmation of your cancellation and the issuance of your refund.
Kind Regards
Choice Insurance Brokers