Based on recent customer reviews, Choice Insurance Brokers earns strong praise for hands-on claims handling, with consultants such as Rachel, Sha, Nozipho and Rickyle guiding clients through geyser bursts, storm damage, vehicle accidents and cellphone repairs. Clients highlight near daily progress updates, quick approvals, payouts landing within days and active advocacy with underwriters like Hollard. A minority describe the opposite experience, reporting silence on logged home contents claims, unclear escalation paths and no replacement broker appointed, leaving them to chase progress themselves while still paying broker fees.
Replied to 100% of negative reviews
Reply time on negative reviews: 92h 38m
TrustIndex
7.5
Ranking
#49
in Insurance
Reply Time
166h 17m
NPS Score
71
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 92h 38m
Nov '25 - Oct '26
Frequently Asked Questions About Choice Insurance Brokers
What do customers say about Choice Insurance Brokers?
Based on recent customer reviews, Choice Insurance Brokers earns strong praise for hands-on claims handling, with consultants such as Rachel, Sha, Nozipho and Rickyle guiding clients through geyser bursts, storm damage, vehicle accidents and cellphone repairs. Clients highlight near daily progress updates, quick approvals, payouts landing within days and active advocacy with underwriters like Hollard. A minority describe the opposite experience, reporting silence on logged home contents claims, unclear escalation paths and no replacement broker appointed, leaving them to chase progress themselves while still paying broker fees.
Is Choice Insurance Brokers trustworthy?
Choice Insurance Brokers has a TrustIndex of 7.5 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 92 hours 38 min. Hellopeter has tracked Choice Insurance Brokers across 146 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Great service
I had an issue with my policy. Nozipho acted swiftly and professionally solving my issue in record time, and saving me money It was a pleasure dealing with Nozipho and Choice
1 reviews | Active since Sept 2026
Great service
I had an issue with my policy. Nozipho acted swiftly and professionally solving my issue in record time, and saving me money It was a pleasure dealing with Nozipho and Choice
1 reviews | Active since Apr 2022
Best Broker
Best broker company to deal with. I have taken up a vehicle insurance with Hollard and the representative from Choice was amazing in assisting me through my claims process. I had 2 claims with zero hassle unlike other companies I have been with.
1 reviews | Active since Apr 2022
Best Broker
Best broker company to deal with. I have taken up a vehicle insurance with Hollard and the representative from Choice was amazing in assisting me through my claims process. I had 2 claims with zero hassle unlike other companies I have been with.
1 reviews | Active since Jul 2023
Service Excellence
I experienced storm damage at my Home in George and within a matter of days of rendering my claim form to Choice Insurance Brokers, the claim was approved and the proceeds deposited to my account. I worked in the service industry for 41 years and experienced good as well as bad service. Choice Insurance Broker's renders excellent service in all spheres of Professionalism, Patience and Proactiveness. I gave them a Five star rating, but would rate them above the five stars. I want to thank them for their excellent service. They have become my friends. Kind Regards
1 reviews | Active since Jul 2023
Service Excellence
I experienced storm damage at my Home in George and within a matter of days of rendering my claim form to Choice Insurance Brokers, the claim was approved and the proceeds deposited to my account. I worked in the service industry for 41 years and experienced good as well as bad service. Choice Insurance Broker's renders excellent service in all spheres of Professionalism, Patience and Proactiveness. I gave them a Five star rating, but would rate them above the five stars. I want to thank them for their excellent service. They have become my friends. Kind Regards
1 reviews | Active since Jun 2026
Choice Insurance Brokers claim
All I can say is WOW! In the past 3 decades of having insurance have i ever had such great service. Rachel was absolutely amazing. I submitted a household appliance claim and within the week it was resolved and the money was paid in to my bank account to replace the faulty piece of equipment. I have experienced in the past with paying monthly fees to insurance companies and when it comes down to the crunch, there is a whole lot of fine print. Not this time since I changed to Choice Insurance Brokers. Rachel kept me up to date on the whole process almost daily. I did not need to follow up with her at all. I am really impressed with her service and Choice Insurance Brokers. Believe me if you need a good Broker company, try Choice Insurance Brokers
1 reviews | Active since Jun 2026
Choice Insurance Brokers claim
All I can say is WOW! In the past 3 decades of having insurance have i ever had such great service. Rachel was absolutely amazing. I submitted a household appliance claim and within the week it was resolved and the money was paid in to my bank account to replace the faulty piece of equipment. I have experienced in the past with paying monthly fees to insurance companies and when it comes down to the crunch, there is a whole lot of fine print. Not this time since I changed to Choice Insurance Brokers. Rachel kept me up to date on the whole process almost daily. I did not need to follow up with her at all. I am really impressed with her service and Choice Insurance Brokers. Believe me if you need a good Broker company, try Choice Insurance Brokers
1 reviews | Active since Jun 2026
I’m staying witChoice Insurance! Unmatched customer service.
Excellent communication and customer service support. Provided clear guidance on claims process and finalised the claim within 48hours with daily updates on progress. It felt too good to be true. Well done Rachel and Sha!
1 reviews | Active since Jun 2026
I’m staying witChoice Insurance! Unmatched customer service.
Excellent communication and customer service support. Provided clear guidance on claims process and finalised the claim within 48hours with daily updates on progress. It felt too good to be true. Well done Rachel and Sha!
1 reviews | Active since Aug 2024
Exceptional Service and Fast Claims Assistance
I would like to extend my sincere thanks to Choice Insurance Brokers for the exceptional service I received during my recent claim. The team attended to my claim with great urgency and professionalism, making the entire process smooth and hassle-free. A special thank you to Rachel from Choice Insurance and Sha, my broker, for going above and beyond to assist me. They ensured that my geyser was repaired quickly and efficiently, with very little effort required from my side. Their communication, dedication, and willingness to help truly stood out. I genuinely appreciate the outstanding support and customer service I received and would highly recommend Choice Insurance Brokers to anyone looking for reliable and caring assistance!
1 reviews | Active since Aug 2024
Exceptional Service and Fast Claims Assistance
I would like to extend my sincere thanks to Choice Insurance Brokers for the exceptional service I received during my recent claim. The team attended to my claim with great urgency and professionalism, making the entire process smooth and hassle-free. A special thank you to Rachel from Choice Insurance and Sha, my broker, for going above and beyond to assist me. They ensured that my geyser was repaired quickly and efficiently, with very little effort required from my side. Their communication, dedication, and willingness to help truly stood out. I genuinely appreciate the outstanding support and customer service I received and would highly recommend Choice Insurance Brokers to anyone looking for reliable and caring assistance!