WORST CUSTOMER SERVICE EVER

IF I WAS ABLE TO GIVE NO STARS THEN I WOULD.

I bought my Chery Tiggo 4 Pro two years ago. EVERYTIME my car is booked in for a service we have an issue. Their after sales service is absolutely APPALLING! The last time I booked my car in I asked if they could add to the job card that the numberplate holder could be replaced and fitted correctly as this was not done when I bought the car. When I collected my car they told me they did not have the part but next time I could book it in and add it to the job card. After the same service I also find that they never put my service book back in the car after signing. Someone from their service department told me not to worry as all Chery's now have electronic service books and at my next service they would make sure a signed physical copy would be in the car. Next service comes around, I book the car in and guess what? The number plate holder was not replaced, reason was that they did not understand what I meant by numberplate holder and my service book as still not been signed or given back to me. I sent a email explaining this to them and got NO RESPONSE from them whatsoever. Honestly the worst customer service I have ever received.