Unprofessional / *********

It's so sad seeing so many people talk about how unprofessional and ********* CHERY as a whole is. We are people working so hard to afford and pay for items we purchase. In this case, a Chery vehicle. Customer service sucks. If a Customer Care Executive cannot show concern for their customers and show that they are working towards a resolution, how can one even enjoy their purchase?

Chery Sandton literally caused damage to my vehicle. I dropped off my vehicle in immaculate condition. only to receive it damaged, to which Chery refuses to take responsibility. The manager at Chery Northcliff needs to go in for customer service training. He is horribly rude. The dealer principal refused to talk to me or acknowledge my concerns. Chery does not get back to their clients or show any sort of concern.

I've seen this throughout the reviews. People are all complaining about the same thing. It's not just one customer. How can so many people have the same experience? When will Chery see this as a wakeup call and work on their customer service delivery? I do not recommend anyone to purchase a CHERY. It's all about the sale, after that, you mean nothing. Chery needs to change their attitiude and approach on good customer service