No transparency, and lacked urgency

Did not have a good experience with this dealership, felt like they were trying their best not to sell me the car. Was absolutely set on getting a Tiggo 4 from Sandton, as it is close to us, but landed up going all the way to Midrand instead, as their customer service was just so much better! Two issues noted:

1) Lack of Urgency: I contacted them on the 3rd of Jan 2024, telling them I had a quote from the Vanderbeijl branch offering R10k cash back, and asked if they could match the price, and if requested an Offer to Purchase, I made it clear I wanted it quickly as I needed to send it to the bank to arrange finance. Didn't receive anything, I checked in on the 4th as a reminder. Still no OTP sent. Only heard from the sales rep again on the 8th of Jan, and not giving me the offer to purchase, but asking about colour, which we had already discussed! In the meantime, Chery Midrand had given me an offer to Purchase in the matter of an hour!

2) Not transparent at all: Chery Midrand straight away said they'd match the Vanderbeijl price with the cash back, AND added on +2 year service plan! Where as Sandton couldn't tell me in 5 days whether they'd even match the quote I had. Secondly, on the 3rd I asked what colours were avilable, the sales rep asked what colour I wanted as a response, I said Blue, and nothing further was noted on the colour until the 8th where the sales rep said he only had silver in stock, don't know what took 5 days to communicate that. Chery Midrand told me off the bat they didn't have the blue, due to port issues and were transparent about the fact that it would take a week to deliver, which I didn't mind, as I could arrange Finance in the mean time.

In summary, Chery Sandton obviously tried to hide the fact they had limited stock, weren't willing to get us the best deal, and were in general shady and lacked any sense of care or urgency for the sale. Chery Midrand is 10-15 minute drive from Sandton branch, would highly recommend you go there instead, willl have a much better experience.