Feels like I’ve been ****med

In May 2024 I had taken my wife’s car (Tiggo 4 Pro) in for a service (assuming it was the 45000km service as there was a stamp in the book for a 30000km service and we had purchased the car at 35000km. However I was informed that on their online system they cannot see evidence of this service having been done and thus I will need to pay to get a 30000km service done in order to maintain the warranty on the car and that I should find out from the dealer that I bought the car from as to the original 30000 service and then I can get a refund. I thus did this and lo and behold Chery Centurion provided me with a perfect invoice from that service. I thus sent it through to Chery Sandton for them to then sort the refund out between themselves and Chery Centurion. But here we are 5 months later without anything. For the longest time my emails were ignored then I emailed again and in September I got a reply that the advisor helping me had left the company but the issue was being escalated to the service manager who would get back to me on a Monday 16 September. Instead I only got an email a week later where my surname had now been misconstrued to Van Wyk because of the name on the original invoice from Chery centurion with a promise to follow up. Here we are a month later, nearly 5 months after the service and no feedback.