KMk
Kwanele Mbazo kay.mbazo
1 reviews | Active since Jun 2022
05 Oct 2022, 15:33
CHERRY TIGGO ALL THAT GLITTERS IS NOT GOLD
This review is for future buyers of Chery Vehicles. Do not buy a Chery. I had a minor accident with my Chery Tiggo 7 pro executive in July and ever since then, for 3 months now I am waiting for parts from Chery SA. The pain is when you call the dealership they pretend to assist you and never get back to you. How do you sell vehicles and not have spares for your clients? You are left in the wind with your insurance and assigned panel beater because there is little that insurance can assist you with.
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Chery Sandton's replyOfficial
07 Oct 2022, 11:17Hi Kwanele, thank you for your review,
we apologize for your unfortunate experience. We are glad to hear that the matter has been resolved and you have been contacted by our workshop executives and received detailed feedback, to which all parties understood and agreed on. Should your car have been taken to a repair Centre that we supply parts to, there would not have been a wait as the spares would have been in stock. Would you kindly advise further what transpired between your full appreciation of our service and the now dissatisfied review of our dealership?
We look forward to assisting you resolve the matter.
we apologize for your unfortunate experience. We are glad to hear that the matter has been resolved and you have been contacted by our workshop executives and received detailed feedback, to which all parties understood and agreed on. Should your car have been taken to a repair Centre that we supply parts to, there would not have been a wait as the spares would have been in stock. Would you kindly advise further what transpired between your full appreciation of our service and the now dissatisfied review of our dealership?
We look forward to assisting you resolve the matter.
Chery Sandton's reply07 Oct 2022, 11:17
Official
Hi Kwanele, thank you for your review,
we apologize for your unfortunate experience. We are glad to hear that the matter has been resolved and you have been contacted by our workshop executives and received detailed feedback, to which all parties understood and agreed on. Should your car have been taken to a repair Centre that we supply parts to, there would not have been a wait as the spares would have been in stock. Would you kindly advise further what transpired between your full appreciation of our service and the now dissatisfied review of our dealership?
We look forward to assisting you resolve the matter.
we apologize for your unfortunate experience. We are glad to hear that the matter has been resolved and you have been contacted by our workshop executives and received detailed feedback, to which all parties understood and agreed on. Should your car have been taken to a repair Centre that we supply parts to, there would not have been a wait as the spares would have been in stock. Would you kindly advise further what transpired between your full appreciation of our service and the now dissatisfied review of our dealership?
We look forward to assisting you resolve the matter.