Worst Service

Good day

I am a customer who bought the Pro 4 in 2024. Since December the car has been showing an engine light whist driving. I took it to the Bloemfontein branch the first time they said it's a wiring problem left my car there over night, it came back driven in a muddy road & unwashed. The second time it slept there the whole weekend they said it's was a software update, it came back with lots of mud again & with 0 petrol while it has on a quater tank. The third time they had to liason with Chery China & they now had to open the engine up. They found that the velves of the engine is stripped & it's needs to be replaced.

Mr Smith said he does not know the cause of the velves being out warn so quickly on a new car, it might be that they were old.

As a customer I bought a brand new car expecting to drive it for 10+ years without experiencing such major problems. Engine issues are mostly or supposed to experienced by old car. What makes the matter worse is that they not even providing me with a curtsy car.

I would like Chery SA to help me with this problem. I do not feel comfortable driving a car that's engine has been disembeled & that has been worked on because I belive that I am going to have problems forever on this car. My request is either getting a new car from Chery or Chery buying the car from me so that I can payoff the vehicle finance I have.

I am very much disappointed in Chery, unhappy & heart broken to have experience such service.

Regards Lebohang Potsane