Worst brand when it comes to after care and service

I took my vehicle in for service on 9-04-2025 and was at the branch before 7 am, booked in vehicle. I once again went to the Service Manager with an ongoing problem/complaint just to discover it is once again a new person, the third in less than six months, and was once again given the runaround about why the problem couldn't be addressed and the new process that will once again will have to be followed before Chery Midrand will consider to maybe honour the warranty that the car has. I then waited for the driver to drop me off. I waited and waited, and at 8:45, I gave up. I informed the lady that booked the car in, she was not even interested in trying to find out what is going on, so I gave up and ordered an Uber and left. Tried to call the Dealer Principal, was informed he was not available and to call later. Then asked for the Service Manager and was told he was also not available. My personal experience with Chery Midrand has just gone from bad to worse; they make promises and tell you about warranties and the professional service of the franchise. All I can say is, seriously. Is this what you call service, where a client has to now organise his own drop off even though you claim to assist the client in this regard and then when it comes to problems and warranties of the vehicle looking for every excuse not to honour it. I even tried to phone Chery SA, was told to give my name and number and that someone would call me. Still waiting ...