********* - UNPROFESSIONAL - AND USING INNOCENT FIRST TIME BUYERS - SELLING A SECOND HAND CAR FOR BRAND NEW PRICES

Good Day,

PLEASE HELP ME.......IM TIRED OF CHERY !!!! UNPROFESSIONAL AND ********* STAFF AND DEALER PRINCIPLE …ALMOST 5 MONTH BATTLE WITH CHERY AND STILL NO LUCK.

THIS WAS MY LAST EMAIL TO THEM AND STILL NO RESOLUTION OR URGENCY IN THIS REGARD.

To whom it may concern

I purchased a brand new Tiggo 4 Pro from Chery Cape Gate in September 2022.Upon out inspection of the car I noted to my Sales person that there is scratches , I discovered that at home that there were much more scratches on the car than anticipated.

The sales person was very helpful and promised me that my car will go for a buff and it will remove all the scratches, however this was NOT the case. When I received the car back it has more scratches and Huge Swirl marks on it. I called again very upset cause yet again my car was not to standard.

Chery then collected my car 2 weeks later for a new TYPE of buff... and AGAIN... came bake WORSE than the first time.

I called Head office and spoke to my sales guy again.... was promised vehicle will be fixed... Car went in.. got it back... YET AGAIN WORSE THAN THE LAST TWO TIMES.

I then made contact with Tersia who is very very helpful and really tries to assist me and to give me a better experience. She arranged for a courtesy vehicle which I received and had for 3 weeks. I was promised that my car will be assessed and resprayed.. To my surprise when I got my car back... It was DIRTY...AND... BUFFED YET AGAIN according to Franco my sales guy.

This is very disappointed and I am shocked from what happened and I find the situation very irritating. New cars simply don’t come out with scratches. While I do understand that manufacturing errors do happen, still I can’t comprehend the fact that the car was not sent for quality control before handover. This is not the type of product I would have expected from a manufacturer of your size and reputation.

I am disgusted and disappointed that it has taken 5 months and still I am fighting for a solution... Many calls and follow ups done from MY SIDE and yet I'm stuck with a SECOND HAND CAR and paying BRAND NEW PRICES.

My whole experience of purchasing a Brand new vehicle has been *****ed and I feel that I was sold a car under FALSE PRETENSES with empty promises and ********* workmanship.

I feel that as a first time buyer of a BRAND new vehicle...you should have the joy and luxury that comes with it, however this is giving me endless nightmares.

I am disgusted in the Brand... Branch and employees of Chery. I want to make an appointment with my lawyer to discuss my rights and way forward as well as call the ombudsman as I feel I was wronged and need a resolution.

I am aware of a respray that could be done,however I have NO Faith that it will be a successful outcome after this 5 month battle and Chery messing my car up even more.

I have spoken to countless advisors regarding my situation and they are taken aback as they never struggled with other dealerships and brands because they either got New cars or better deals.

I am not unreasonable just dissatisfied disappointed and disgusted with this whole experience.

I propose a meeting or a new Pro 4..different colour or if we can work out a deal for a demo 7.or other..as I have had it with this car.

BELOW IS THE LAST EMAIL I SENT TO THEM.