UNACCEPTABLE WARRANTY DELAY – 3 MONTHS AND STILL NO RESOLUTION 🚨

🚨 UNACCEPTABLE WARRANTY DELAY – 3 MONTHS AND STILL NO RESOLUTION 🚨

I am extremely frustrated with the poor service from Chery Heidelberg and the Chery warranty department.

It has now been over 3 months since I reported torn car seats and requested repairs under warranty. Since then, I have made multiple follow-ups, yet NOTHING has been resolved.

Each time I contact the dealership, I am told the same story: 👉 “We are still waiting for approval from the warranty department.”

This response has been repeated for months with no progress, no accountability, and no clear timeframe.

This is completely unacceptable. A warranty issue should not take this long to resolve. Customers should not be left waiting indefinitely while being given the same excuse over and over again.

I would like Chery to urgently address the following:

✔️ Provide a clear and confirmed timeline for the repair ✔️ Explain the reason for this excessive delay ✔️ Take immediate action to resolve this matter

If this issue is not resolved urgently, I will escalate it further through the Motor Industry Ombudsman of South Africa (MIOSA) and other consumer protection channels.

⚠️ I expect a response and a resolution as a matter of urgency.

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