Poor Customer service from Chery

Good Evening

To whom this may concern I would like to log a compliant about the service/problems I have been experiencing with the above vehicle I have purchased from your brand. I have never experienced this much issues with a brand new vehicle since I have owned couple of vehicles before this one.

The very first issue I had experienced with the vehicle was at the 5000km service done, I had notified them about there was a bit of squeaking coming from the tyre's when braking or coming down the driveway or slowing down on the downhill side. But I was told that it was due to a bit of dust particles in the brake pads that should eventually go away as we use the vehicle.

The second issue I had experienced with the vehicle was about 14400km on the vehicle, with the performance while driving the vehicle, it was experiencing a bit of jucking and loss of power. When I called the dealership at Amanzimtoti the mileage was 14615km, I was advise to bring the vehicle in for the 15000km service and they would also check the fault that i was experiencing. Only to be advised that on a brand new vehicle there would have to be some major parts replaced according to them these were the parts that had to be replaced: Cylinder, plugs, and they had found that issues with the coil bags which had to be replaced and some of these parts were the problem that I have been experiencing the jucking of the vehicle. To further the disappointment I was told that I had to change 1 rear bulb that burnt out on the vehicle that was only 6 months old.

The third issue I had experienced in September 2024 was that when I was driving on the road all rear lights were not working or sometime one would work and others won't. So I contacted the dealership again to tell them about this and they said that they did a test on the vehicle and that there were no faulty parts that could have caused the bulbs to blow or burn out and I should pay to have these replaced. When I questioned why I am experiencing so many issues with a brand new vehicle the technician himself advised me that one of the rear bulbs was not the original which could have burnt out the rest of the bulbs. So I took the vehicle away unrepaired and phoned a number and was told that the dealership was supposed to have phoned an explained the issue so that they could find a solution for the problem I have explained. When I contacted the dealership and told them that they were supposed to phone the department and sort the issue out, they asked me to bring the vehicle in the next day, which I did and they sorted out and replaced all bulbs that were faulty and I was told by the manager on the 12th February 2025 that this job was not captured on their system for some reason.

Current issue I am having with the vehicle is still the squeaking issue I had reported at the 5000km service. When I booked the vehicle for the 30000km service I informed them to do a full inspection on the vehicle because when I would be applying brakes on a high speed I would be hearing the same squeaking noise I had mentioned before with a little bit of a rattle now. Again to my surprise I was told that I need to replace brake pads and disc pad, but when I did take the vehicle in for the 15000km service the squeaking was still there but on the report when given to me it was mentioned that there was 80% and 75% life span left on the brake pads. Now that it's doing the exact same thing I am told I need to replace part again. This is now becoming a frustration and a botheration because now it seems like I have purchased a brand new vehicle only to be replacing parts every single time I need to have a service done. I understand that this part is a wear and tear but the fact that I have been complaining about this noise from day one this should have been escalated by the dealership and sorted out immediately when I did originally complain about it. I also like to mention I have once owned a second hand vehicle and didn't need to change disc pads within a years time and with the brand new I had purchased after that I only had to change these parts in the second year of having the vehicle. So this is honestly unacceptable to be having these issues and I would like some assistance on these issues I have explained. I am currently driving on a high risk daily to work and putting other's life at risk also because now I know that the breaking system is not a 100% so please try and assist at the very earliest to resolve this issue

Please contact me on *** or *** for any further explanations please note that this issue has been on going since February this year and i have still got no assist and would like this issue resolved urgently.