Poor customer Service and lack of communication

Dear Chery Cape Town,

I purchased a vehicle with my wife on 2 July 2025 at your Cape Town branch. Shortly after, I noticed several issues with the car:

Stone chip marks on the bonnet and at the bamper.

The driver’s carpet is loose and not clipping in properly, which I am concerned will become a bigger problem over time.

Both the consultant, GC, and the branch sales manager are aware of these issues. I was assured that a mobile unit would be sent to my workplace to address the matter. Unfortunately, despite these promises, I have been waiting with no resolution.

I even visited the branch personally and was promised that the matter would be sorted out last week Thursday. Another week has now passed, and I have received no communication or follow-up from your team.

I am extremely disappointed with the poor service I have received. Kindly treat this matter with urgency. My vehicle is now due for its 5,000 km service, and I would like this issue to be resolved before then or at the same day.

You may contact me directly on ***.

Sincerely, Marcel Rwasabisi