Poor After Sales From Chery Silver Lakes

I would like to lodge a formal complaint about the after sales service I received from both Christelle Nel and Alicia Moodie. I purchased a used Kia Picanto 2022 model from the dealership.

My furst challenge came before accepting the offer as Christelle was not transparant with me in terms of the vehicle finance offers from financial institutions. She claimed that only St. Bank was willing to assist me however did not provide me with all relevant documents for my perusal and consideration. She then patronized me by telling me telephonically that if I do not accept the offer, there are lots more offers which are in line as I was questioning the transparency of the process of which I felt *********. I still have questions around the figures I was made to accept.

On the 23rd of May 2025, the date of collection for the vehicle, I picked up that the boot part was missing and I was assured that the part would be found and I would collect it ASAP. I have been the one who has been doing follow ups and all I have been receiving from Alicia as a response is "we are busy, we are going to give it more attention, we are getting quotes" and then she disappears until I reach out to her again, and I will receive the same response again and again.

I notified her that I will be lodging a complaint and further afforded her grace as she assured me that this matter will be attended to which was a trend from her previous responses. She requested for Christelle to intervene, Christelle also went on to call me, set feedback deadlines but she also continued the trend and disappeared on me.

I feel undermined, taken for granted, used, the whole buying experience ruined, **** to and cheated.

I have been very patient with this long wait and empty promises.

Please assist me with intervention as I will be posting this in all social media platforms and complaints platforms.