No answers and no assistance

The sump of our Tiggo 4 needs to be replaced after an accident. Because there are no parts in the country we were advised by the panel beaters that it will take 30-60 WORKING DAYS for the part to arrive as there is no stock in SA. This is terrible service for a company that has been in the country for 3 years. How can you not have stock of parts?! What is worse is that we have contacted Chery complaints department 3 times to find out if they can assist the panel beater to possibly source one sooner, but we have not had any reply from them. 28 June - message sent on website. 5 July - 2 phone calls. First call - no answer within 17 minutes. Second phone call - no answer after 41 minutes of holding. Another message sent on through the website. 9 July - Called Chery Centurion to ask if they can possibly assist. Someone there sent another message to the complaints department.

This will really make me reconsider buying any "new" brand in SA again.