1 reviews | Active since Dec 2023
MISERABLE EXPERIENCE AND TERRIBLE SERVICE
i bought a Chery Tiggo 4Pro 1.5T SE Elite CVT brand new on 30/06/2022 from Chery PMB. I noticed a rattle sound and brought it to their attention when i took it for the 1st 6month service in December and i advised them of the rattle. I was told they couldn't hear it,they never test drove the vehicle and said i shouldn't worry about it which i wasn't happy about. On 09 Aug 2023 the vehicle warning light had come on indicating a gearbox failure WHILST driving and went into limp mode and mind you i was about 7months pregnant at that time! I booked a service and on that following monday took the car to the dealership where i advised of the gearbox failure and the rattle sound that got louder over time. After keeping my vehicle for inspection they said the gearbox fault was caused by low voltage in the battery and that they fixed it but couldn't find the rattle yet again They also mentioned that the fault was in the vehicle from BEFORE I PURCHASED the vehicle. So this time we took it for a test drive where they finally heard the rattle which raised concern for them.they thereafter proceeded to keep my vehicle for and additional 2 MONTHS saying they cant locate the rattle and made excuses about waiting for feedback from chery and they're ordering parts which will take and additional 90Days. After i told them i opened a case with MIOSA they suddenly reduced the 90days to about a week and my car was suddenly ready for collection in October. Upon collection the rattle sound was still there and A week later i had my baby so i had to use the vehicle in that condition. on 26/11/2023 the gearbox failure signal came up AGAIN! I booked for another service where my vehicle went in for service, i requested a courtesy vehicle as i need to take my newborn for her 6w vaccine and i need to have a vehicle for emergency purposes, then i was told the service manager said i need to come pick up my vehicle ( that they still havent sorted out) and use it for the vaccine and bring it back on monday to continue working with it. IM SUPPOSED TO TAKE MY NEWBORN AND MY 2YR OLD IN A CAR THAT EVEN THE DEALERSHIP CANT FIX?!?! I WANT CHERY TO RECALL MY VEHICLE AND PAY ME BACK FOR THE ******* I BOUGHT UNDER FALSE PRETENSES ESPECIALLY BECAUSE THE FAULT WAS THERE BEFORE I BOUGHT THE VEHICLE. I would never recommend chery to ANYONE!
