License and Registration Procedure

After having to pay R4,500.00 cash for this service in August 2014, i still haven't received my license disk. No one is keeping me up to date and I have to phone every week to follow up. I've asked for an email address for Mr. Mark, so I can inform him of this, but no one is willing to give me his email address. I have logged a complaint with the National Customer Services Manager and haven't heard anything since.