1 reviews | Active since Jan 2020
If you are considering buying a Chery, read this review first and contact me for details.
What convinced us to buy was the 1,000,000 km warranty and 5-year motor plan. In our case, that “peace of mind” disappeared when the car couldn’t be fixed and we were told our practical option was to buy another vehicle.
Our experience (dates, documents, images and videos available):
Since early/mid 2024, our Chery Tiggo 4 Pro Elite has suffered repeated gearbox and TSU failures.
My wife has been stranded roadside multiple times with our children.
The car has been towed to Chery George on numerous occasions. Each time the issue returned within weeks, sometimes it restarted, sometimes it needed another tow.
This has happened at least 20 times in the last 18 months.
Despite the repeated breakdowns, we were not provided a courtesy vehicle.
Eventually, we said we couldn’t safely drive it anymore. The anxiety of wondering whether the car would go into limp mode on the highway, or not start at our next location, became part of every trip.
The outcome offered to us by Chery:
We were told to either keep trying repairs (after more than a year of breakdowns) or purchase another car. We ended up paying R73,500 to downgrade to a lower-spec Chery model because we couldn’t trade or sell a car that wasn’t reliably fixed or fixable.
**For anyone thinking about resale: in our case, trade offers were far below value, even if the fault was fixed.
Our opinion:
A long warranty or motor plan doesn’t mean much if the car can’t be repaired within a reasonable time and the only practical remedy becomes buying another car.
Chery South Africa you’re welcome to respond if you believe anything listed is inaccurate. Just know that we have everything documented, so we doubt it.
For those looking to purchase a Chery, I did my part to warn you.
To put this in perspective, all clever reasoning and excuses aside: You buy a 70" Smart TV for R10 000. It cuts out repeatedly while you try to watch rugby. You repeatedly send it back for repairs. Eventually, you rely on the warranty and ask for a replacement, as the issue can clearly not be fixed successfully. Instead of a replacement, you get offered a 40" Non-Smart TV instead, but you have to pay in another R5 000. You thus end up spending R15 000 on a 40" TV, which is now mounted on the bracket meant for your 70" TV and you missed half the rugby games while it was in for repairs. Smaller TV, your cost, your inconvenience. But that TV was under warranty. Not happy.
To put this in perspective, all clever reasoning and excuses aside: You buy a 70" Smart TV for R10 000. It cuts out repeatedly while you try to watch rugby. You repeatedly send it back for repairs. Eventually, you rely on the warranty and ask for a replacement, as the issue can clearly not be fixed successfully. Instead of a replacement, you get offered a 40" Non-Smart TV instead, but you have to pay in another R5 000. You thus end up spending R15 000 on a 40" TV, which is now mounted on the bracket meant for your 70" TV and you missed half the rugby games while it was in for repairs. Smaller TV, your cost, your inconvenience. But that TV was under warranty. Not happy.