Horrific customer service

I was referred to Revamp Body Shop by Chery for repairs. The claim was authorised on 11 April 2025 but my car was only ready for collection 20 June 2025 (TWO MONTHS). During this time I received zero communication from them, and had to follow up and initiate questions myself. Only then had I found out there was a delay in parts from Chery. There was no offer of a courtesy car. I requested a courtesy car from Chery, wrote a follow-up email, and still no reply. I had to find my own transport to work, shops, etc. After my car was returned, no apologies were made, and my battery became a major issue, as it would if it stood for 2 months, and required multiple jump starts. I have at least 5 accounts of having to jump start the car before taking the car to Chery George for service on the 18 August 2025 (which I had to arrange myself). The battery was tested and noted to be out of order, with talks from the staff that this specific battery is known to be faulty. Unfortunately, they refused to replace the battery, and blamed the tracker device in my car. I contacted a sales consultant on 1 September 2025 for a battery replacement and yet no reply. My battery, still after the service, required multiple jump starts. Again, I've had to make other transport arrangements. This has been majorly inconvenient for my work and travel, and unexpectedly costly.

The lack of communication and responsibility from both sides has been frustrating, and just disappointing.

As a first-time buyer, this experience has left me exhausted. Please stay away from Chery and Revamp!!!